You will need to contact us at return@pressholic.com within 3 business days if the delivered product does not meet your order specifications because of the custom nature of our printing products and other services. We cannot issue a refund or credit; however, we will reprint your original order if we made an error or found it defective. The determination of defects is at the discretion of our management. To receive a reprint of your original order, you must submit digital photos/proofs documenting the product defect and return, at your own expense, the full quantity of the original order to us within 3 business days of taking the original order delivery. The expedited order processing fees are non-refundable. The disputed products are not intended for your use. If any work has been done by Pressholic upon order acceptance, including, but not limited to: dieline design, artwork design, artwork modifications, structural design, or sample creation, a refund can be issued within 7 working days after deducting the cost of the work done by Pressholic and deducting the transaction fees incurred from the original order. If no work has been done by Pressholic upon order acceptance, the complete amount will be refunded within 7 working days after deducting the cost of transaction fees incurred from the original order. No refunds will be given if we have not received any refund request from you in any form of written or telephonic communication within 3 business days from your last email or written communication to you.

The ordered product(s) cannot be replaced, refunded, or returned after 3 business days of arrival. Should we, in our sole discretion, decide to replace any products or to refund or credit to you any amounts paid for an order, such replacement, refund, or credit shall constitute our entire, sole, and exclusive liability with respect to that order, and your sole and exclusive remedy. If you dispute any charge that has been made to your credit/debit card, you acknowledge that Pressholic may authorize a third-party vendor to handle and seek to resolve such dispute on Pressholic’s behalf, which may include providing such vendor with the following information: your name, address, email address, phone number, and the first 6 and last 4 digits of your credit/debit card number. You consent that Pressholic may provide such information to the third-party vendor and that the third-party vendor may further disclose that information to your credit/debit card company, the bank issuing the credit/debit card and Pressholic merchant processing company for the purpose of settling the dispute. Pressholic will endeavor to have the third-party vendor agree to maintain the confidentiality of such information. If you dispute valid charges made by Pressholic to your credit/debit card and your dispute is subsequently found to be fraudulent, you agree to reimburse Pressholic for Pressholic’s expenses (including bank’s and attorney’s fees) incurred in connection with resolving the dispute.