Return & Refund Policy

Return, replacement & refund policy

Last Updated On: 01 Sept 2026

You will need to con­tact us at return@pressholic.com within 3 busi­ness days if the delivered product does not meet your order spe­cific­a­tions because of the custom nature of our print­ing products and other ser­vices. We cannot issue a refund or credit; how­ever, we will reprint your ori­ginal order if we made an error or found it defect­ive. The determ­in­a­tion of defects is at the dis­cre­tion of our man­age­ment. To receive a reprint of your ori­ginal order, you must submit digital photos/proofs doc­u­ment­ing the product defect and return, at your own expense, the full quant­ity of the ori­ginal order to us within 3 busi­ness days of taking the ori­ginal order deliv­ery. The exped­ited order pro­cessing fees are non-refund­able. The dis­puted products are not inten­ded for your use. If any work has been done by Pressholic upon order accept­ance, includ­ing, but not lim­ited to: dieline design, art­work design, art­work modi­fic­a­tions, struc­tural design, or sample cre­ation, a refund can be issued within 7 work­ing days after deduct­ing the cost of the work done by Pressholic and deduct­ing the trans­ac­tion fees incurred from the ori­ginal order. If no work has been done by Pressholic upon order accept­ance, the com­plete amount will be refun­ded within 7 work­ing days after deduct­ing the cost of trans­ac­tion fees incurred from the ori­ginal order. No refunds will be given if we have not received any refund request from you in any form of writ­ten or tele­phonic com­mu­nic­a­tion within 3 busi­ness days from your last email or writ­ten com­mu­nic­a­tion to you.

The ordered product(s) cannot be replaced, refun­ded, or returned after 3 busi­ness days of arrival. Should we, in our sole dis­cre­tion, decide to replace any products or to refund or credit to you any amounts paid for an order, such replace­ment, refund, or credit shall con­sti­tute our entire, sole, and exclus­ive liab­il­ity with respect to that order, and your sole and exclus­ive remedy. If you dis­pute any charge that has been made to your credit/debit card, you acknow­ledge that Pressholic may author­ize a third-party vendor to handle and seek to resolve such dis­pute on Pressholic’s behalf, which may include provid­ing such vendor with the fol­low­ing inform­a­tion: your name, address, email address, phone number, and the first 6 and last 4 digits of your credit/debit card number. You con­sent that Pressholic may provide such inform­a­tion to the third-party vendor and that the third-party vendor may fur­ther dis­close that inform­a­tion to your credit/debit card com­pany, the bank issu­ing the credit/debit card and Pressholic mer­chant pro­cessing com­pany for the pur­pose of set­tling the dis­pute. Pressholic will endeavor to have the third-party vendor agree to main­tain the con­fid­en­ti­al­ity of such inform­a­tion. If you dis­pute valid charges made by Pressholic to your credit/debit card and your dis­pute is sub­sequently found to be fraud­u­lent, you agree to reim­burse Pressholic for Pressholic’s expenses (includ­ing bank’s and attor­ney’s fees) incurred in con­nec­tion with resolv­ing the dis­pute.

Payment, order placement & cancellations

All prices provided by our cus­tomer ser­vice team will be in United States Dol­lars (USD). Pay­ment for orders will be made in U.S. dol­lars ($). Due to the custom nature of print­ing products and other ser­vices we provide, we will not start work­ing on your orders for print­ing jobs or other ser­vices until a full pay­ment includ­ing all charges, taxes, ship­ping and hand­ling fees is paid by credit/ debit card or paid by the user of our web­site with an author­ized pay­ment method. As a part of order place­ment, we require cus­tom­ers of our web­site to sign off on/accept proof of the elec­tronic file of the print­ing products or other ser­vices they order. When the proof has been approved by the cus­tomer, the print­ing job is sent to the press. Once a print job has been approved by the cus­tomer and sent to pro­duc­tion press on or via our web­site, no changes are allowed to the art­work files, job spe­cific­a­tions, or print­ing turn­around time. If you wish to with­draw your order after approval of the proof, you have only 24 hours to do so. Order can­cel­la­tions will carry a min­imal charge before the can­cel­la­tion is pro­cessed. You may also cancel orders after accept­ing them for print­ing within 24 hours. A 10% can­cel­la­tion fee will be charged to cover work done by our pre-press depart­ment and fin­an­cial costs incurred during can­cel­la­tion. Orders that are can­celled beyond the 24 hours dead­line cannot be guar­an­teed. If an order is can­celed after the 24 hours time limit, 25% of the total order amount will be charged to cover print­ing costs.

Questions

If you have any questions concerning our return and refund policy, please contact us at:

• Email: return@pressholic.com