Policy

Terms & Conditions

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  • Terms & Con­di­tions

License

These terms and con­di­tions apply to the view­ing, pur­chas­ing, and sale of products through Pressholic, www.pressholic.com (the “site”), and PRESSHOLIC (SMC-PRIVATE) LIM­ITED. You agree to accept and be bound by these terms and con­di­tions when you view this site, place an order or make a pur­chase.

Please read these customer terms and conditions carefully

This is a contract between you the “Customer” and us “Pressholic”. This agreement outlines the services you will receive from us, how we will work together, and other aspects of our business relationship. As used in this Privacy Policy, “Pressholic”, “company”, “us”, and “we” refer to PRESSHOLIC (SMC-PRIVATE) LIMITED incorporated under the jurisdiction of Companies House, gov.uk, and SECP Pakistan. “Websites” refer to Pressholic’s websites (including www.pressholic.com and any successor URLS, mobile or localized versions, related domains and subdomains), and “products/packaging/goods/boxes/services” refer to Pressholic’s products, applications and services, in whatever format they may be offered now or in the future.

Terms of service

By agree­ing to these terms of ser­vice, you rep­res­ent that you are at least the age of major­ity in your state or province of res­id­ence, or that you are the age of major­ity in your state or province of res­id­ence and that you have given us your con­sent to allow any of your minor depend­ents to use this site. You may not use our products or ser­vices for any illegal or unau­thor­ized pur­pose nor may you, in the use of the ser­vice, viol­ate any laws, rules or reg­u­la­tions in your jur­is­dic­tion (includ­ing but not lim­ited to copy­right laws). In the event of a breach or viol­a­tion of any of the terms, your use will be ter­min­ated imme­di­ately. Your use of our web­site con­sti­tutes agree­ment to the fol­low­ing terms and con­di­tions. With or without prior notice, Pressholic reserves the right to amend these terms and con­di­tions at any time. We encour­age you to read this page reg­u­larly.

User conduct on our website

The con­tent you send, upload, post or oth­er­wise dis­trib­ute or trans­mit to or via our web­site is solely your respons­ib­il­ity. You agree that any such mater­ial that you submit, upload, post or oth­er­wise trans­mit to or via our web­site or is used in con­nec­tion or com­bin­a­tion with our web­site con­tents will not include any text, image, design, trade­mark, ser­vice mark, or any copy­righted work of any third party unless you have obtained the appro­pri­ate author­iz­a­tions from the respect­ive owners for such use. The user agrees and war­rants that they will not send, upload, post, or oth­er­wise dis­trib­ute or trans­mit any mater­ial to or via our web­site that is inde­cent, unlaw­ful, pre­vents other users from using the site, or viol­ates the intel­lec­tual prop­erty rights or other pro­pri­et­ary rights of Pressholic or any third party. Our web­site does not con­trol the con­tent posted by users or cus­tom­ers, and we cannot guar­an­tee its accur­acy, integ­rity, or qual­ity. Under no cir­cum­stances will we be liable to you in any way for any con­tent you may be exposed to that you may find offens­ive, inde­cent or objec­tion­able. You acknow­ledge that Pressholic and its author­ized design­ers shall have the right, but not the oblig­a­tion, in their sole dis­cre­tion to remove any con­tent that viol­ates the terms of ser­vice or may oth­er­wise be objec­tion­able. We may pre­serve con­tent and may also dis­close con­tent if required to do so by law or in the case that such dis­clos­ure is neces­sary to:

(a) comply with legal pro­cess;
(b) enforce the terms of ser­vice;
(c) respond to claims that the con­tent viol­ates the rights of third-parties; or
(d) pro­tect the rights, prop­erty, or per­sonal safety of our web­site, its users and the public.

It is your respons­ib­il­ity to provide cor­rect and promptly updated inform­a­tion for pro­cessing your orders and requests. We do not allow robots or other auto­mated means to access or use our web­site. Fraud­u­lent use of our web­site that viol­ates these terms of ser­vice will be pro­sec­uted. The use of our web­site and the pla­cing of an order on our web­site con­sti­tute your war­rant that you have the right, author­ity, and per­mis­sion to place the order, and that Pressholic can pro­duce the products on your behalf. By using and pla­cing an order on our web­site, you agree and war­rant that you are of suf­fi­cient legal age to create bind­ing legal oblig­a­tions for any liab­il­ity you may incur. You agree that you will be respons­ible and liable for all orders and requests sub­mit­ted or other actions that are taken through your registered account, email, tele­phonic calls, or in person. When you, or someone to whom you have given access, places orders using your name, email, text, and asso­ci­ated phone number, you grant us the unres­tric­ted roy­alty free and non-exclus­ive license to use, repro­duce, sub­li­cense, modify, adapt, pub­lish, dis­play and create deriv­at­ive works from the con­tent on the web­site and on the prin­ted product for the pur­poses of stor­ing designs or pro­cessing print orders.

Access to cer­tain por­tions of our web­site requires users to register their emails and names along with cre­ation of a pass­word for future access to the pass­word pro­tec­ted area of our web­site. We reserve the right to request addi­tional per­sonal and busi­ness inform­a­tion before we register your account. Keep­ing your pass­word con­fid­en­tial is your sole respons­ib­il­ity, and it must not be dis­closed to anyone else. In the event that an unau­thor­ized user gains access to the pass­word-pro­tec­ted area of the site as a result of your acts or omis­sions, you agree that you shall be liable for any such unau­thor­ized use. When you use our web­site, you con­sent to the col­lec­tion and use of your inform­a­tion as described in the Pressholic Pri­vacy Policy. You agree that you have read and under­stood our Pri­vacy Policy, and your per­sonal and busi­ness inform­a­tion will be col­lec­ted and used as described in our Pri­vacy Policy.

Warranties, limitation of liability, indemnity

You agree to defend, indem­nify and hold harm­less Pressholic includ­ing its mem­bers, dir­ect­ors, employ­ees, rep­res­ent­at­ives, vendors, sup­pli­ers, affil­i­ates and sub­con­tract­ors from and against any and all claims, dam­ages, in the event that a charge, claim or demand, or arbit­ra­tion, action or pro­ceed­ing (col­lect­ively, a “claim”) is made or com­menced against us, based upon, relat­ing to or arising from the alleged wrong­ful acts of the cus­tom­ers, or alleging that the print­ing per­formed or product pro­duced by us and ordered by the cus­tomer:
(a.) Infringes any copy­right, patent or other pro­pri­et­ary right of any person; or
(b.) Con­tains matter that is libelous, slan­der­ous, defam­at­ory, scan­dal­ous or obscene; and
(c) are the res­ults of unau­thor­ized access to any pass­word-pro­tec­ted area of our web­site.

You shall indem­nify and hold us harm­less from and against any loss, dam­ages, cost and expense arising from or related to the claim includ­ing without lim­it­a­tion;
(1.) Defend­ing us against any such claim
(2.) Paying any judg­ment or award; and
(3.) Reim­burs­ing us for any legal fees and expenses it reas­on­ably incurs in respond­ing.

Under no cir­cum­stances will Pressholic includ­ing its mem­bers, dir­ect­ors, employ­ees, rep­res­ent­at­ives, vendors, sup­pli­ers, affil­i­ates and sub­con­tract­ors be liable for any injury, death, loss, claim, damage, act of god, acci­dent, delay, or any spe­cial, pun­it­ive, incid­ental or con­sequen­tial dam­ages of any kind, whether based in con­tract, tort or oth­er­wise, which arise out of or are in any way con­nec­ted with any use of our web­site or with any delay or inab­il­ity to use our web­site, or for any inform­a­tion, soft­ware, data, products or ser­vices obtained through our web­site, even if a party has been advised of the pos­sib­il­ity of such dam­ages. In no event shall our total liab­il­ity to you for all dam­ages, losses and causes of action includ­ing but not lim­ited to neg­li­gence, arising from this agree­ment or your use of our web­site exceed the amount paid by you to Pressholic for the order or request. We do not guar­an­tee, rep­res­ent, or war­rant that your use of the ser­vice will be unin­ter­rup­ted, timely, secure, or error-free. In no case do we guar­an­tee that the res­ults obtained by using the ser­vice will be accur­ate or reli­able. You agree that from time to time we may remove the ser­vice for indef­in­ite peri­ods of time or cancel the ser­vice at any time, without notice to you.

Shipping policy

Pro­duc­tion and Print­ing turn­around times begin once your art­work/files have been uploaded, reviewed and accep­ted by our Prepress depart­ment, you have approved the press-ready and final spe­cific­a­tions proof (whether it be an elec­tronic file or hard copy) and a full pay­ment includ­ing ship­ping and hand­ling fees has been made. You can select the pro­duc­tion speed during the order place­ment pro­cess on our web­site or through direct pay­ment, which indic­ates the number of busi­ness days required to print and pack­age your order for ship­ment. We must receive your approval of the proof within 24 hours. We make all efforts to print and ship your orders in a timely manner. Pressholic shall not be liable for any con­sequen­tial or other dam­ages res­ult­ing from any delays in ship­ping or deliv­ery. In the event of delays in ship­ment caused by inclement weather, delays with ship­ping com­pan­ies, cus­toms issues or any­thing else beyond our con­trol, you agree not to hold Pressholic respons­ible. In case of delay due to tech­nical prob­lems due to equip­ment fail­ure during the print­ing pro­cess, exped­ited charges will be refun­ded. Orders cannot be can­celled due to delays in the print­ing pro­cess.

Applicable customs duties and import taxes are covered for the United States and the United Kingdom; for Canada, they are the customer’s responsibility. For other destinations, customs duties, taxes and import charges, where applicable, depend on the destination and shipping arrangement and will be confirmed as part of the quote or order. Where applicable customs duties or import taxes are the customer’s responsibility, the customer is also responsible for the related customs clearance requirements. Pressholic offers free standard ground shipping on every order, to one location per order, within the USA, UK, and Canada with no quantity or weight limit. DHL transit typically takes approximately 6–8 days. UPS transit typically takes approximately 8–10 days. Transit times are estimates and may vary depending on the carrier, destination, weather and other circumstances outside Pressholic’s control. Carrier transit time is separate from, and in addition to, production time. Extra ship­ping charges will apply to addi­tional des­tin­a­tions. Ship­ping and deliv­ery transit times cannot be guar­an­teed by us, and we are not respons­ible for any delays, loss, damage or theft to the prin­ted products during the ship­ping and deliv­ery pro­cess. Any damage that occurs during ship­ping will not be the respons­ib­il­ity of Pressholic. Lost or dam­aged ship­ment claims can be filed after 20 days from the pack­age ship­ment date.

Return, replacement & refund policy

You will need to con­tact us at sup­port@pressholic.com within 3 busi­ness days if the delivered product does not meet your order spe­cific­a­tions because of the custom nature of our print­ing products and other ser­vices. We cannot issue a refund or credit; how­ever, we will reprint your ori­ginal order if we made an error or found it defect­ive. The determ­in­a­tion of defects is at the dis­cre­tion of our man­age­ment. To receive a reprint of your ori­ginal order, you must submit digital photos/proofs doc­u­ment­ing the product defect and return, at your own expense, the full quant­ity of the ori­ginal order to us within 2 busi­ness days of taking the ori­ginal order deliv­ery. The exped­ited order pro­cessing fees are non-refund­able. The dis­puted products are not inten­ded for your use. If any work has been done by Pressholic upon order accept­ance, includ­ing, but not lim­ited to: dieline design, art­work design, art­work modi­fic­a­tions, struc­tural design, or sample cre­ation, a refund can be issued after deduct­ing the cost of the work done by Pressholic and deduct­ing the trans­ac­tion fees incurred from the ori­ginal order. If no work has been done by Pressholic upon order accept­ance, refunds can be given after deduct­ing the cost of trans­ac­tion fees incurred from the ori­ginal order. No refunds will be given if we have not received any form of writ­ten/tele­phonic com­mu­nic­a­tion from you after 20 days from our last email or writ­ten com­mu­nic­a­tion to you.

The ordered product(s) cannot be replaced, refun­ded, or returned after 30 days of arrival. Should we, in our sole dis­cre­tion, decide to replace any products or to refund or credit to you any amounts paid for an order, such replace­ment, refund, or credit shall con­sti­tute our entire, sole, and exclus­ive liab­il­ity with respect to that order, and your sole and exclus­ive remedy. If you dis­pute any charge that has been made to your credit/debit card, you acknow­ledge that Pressholic may author­ize a third-party vendor to handle and seek to resolve such dis­pute on Pressholic’s behalf, which may include provid­ing such vendor with the fol­low­ing inform­a­tion: your name, address, email address, phone number, and the first 6 and last 4 digits of your credit/debit card number. You con­sent that Pressholic may provide such inform­a­tion to the third-party vendor and that the third-party vendor may fur­ther dis­close that inform­a­tion to your credit/debit card com­pany, the bank issu­ing the credit/debit card and Pressholic mer­chant pro­cessing com­pany for the pur­pose of set­tling the dis­pute. Pressholic will endeavor to have the third-party vendor agree to main­tain the con­fid­en­ti­al­ity of such inform­a­tion. If you dis­pute valid charges made by Pressholic to your credit/debit card and your dis­pute is sub­sequently found to be fraud­u­lent, you agree to reim­burse Pressholic for Pressholic’s expenses (includ­ing bank’s and attor­ney’s fees) incurred in con­nec­tion with resolv­ing the dis­pute.

Payment, order placement & cancellations

All prices provided by our cus­tomer ser­vice team will be in United States Dol­lars (USD). Pay­ment for orders will be made in U.S. dol­lars ($). Due to the custom nature of print­ing products and other ser­vices we provide, we will not start work­ing on your orders for print­ing jobs or other ser­vices until a full pay­ment includ­ing all charges, taxes, ship­ping and hand­ling fees is paid by credit/ debit card or paid by the user of our web­site with an author­ized pay­ment method. As a part of order place­ment, we require cus­tom­ers of our web­site to sign off on/accept proof of the elec­tronic file of the print­ing products or other ser­vices they order. When the proof has been approved by the cus­tomer, the print­ing job is sent to the press. Once a print job has been approved by the cus­tomer and sent to press on or via our web­site, no changes are allowed to the art­work files, job spe­cific­a­tions, or print­ing turn­around time. If you wish to with­draw your order after approval of the proof, you have only 24 hours to do so. Order can­cel­la­tions will carry a min­imal charge before the can­cel­la­tion is pro­cessed. You may also cancel orders after accepting them for printing within 24 hours. A 15% can­cel­la­tion fee will be charged to cover work done by our pre-press depart­ment and fin­an­cial costs incurred during can­cel­la­tion. Orders that are cancelled beyond the 24-hour deadline cannot be guaranteed. If an order is canceled after the 24-hour time limit, 25% of the total order amount will be charged to cover print­ing costs.

Billing information

We may, in our sole dis­cre­tion, limit or cancel quant­it­ies pur­chased per indi­vidual, per busi­ness, or per order. These restric­tions may apply to orders placed by or under the same pay­ment method, as well as orders shipped to the same billing address and/or ship­ping address. When we make a change to or cancel an order, we may attempt to con­tact the email address and/or billing address/phone number you provided at the time the order was placed. It is your respons­ib­il­ity to provide Pressholic with updated, accur­ate and com­plete inform­a­tion about your pur­chase and any other rel­ev­ant inform­a­tion in con­nec­tion with your pur­chase. In order for us to com­plete your trans­ac­tions and con­tact you as needed, you agree to promptly update the inform­a­tion about you, includ­ing your email address, credit/debit card num­bers and expir­a­tion dates.

Design orders

Any order placed for design services will not be refunded or credited by Pressholic. Once a design order is placed, it is non-refundable and non-cancellable.

Artwork/design files

Using the art­work and files provided by web­site users and cus­tom­ers, our graphic design­ers and experts pre­pare elec­tronic proofs. We require that your sub­mit­ted art­work/files must be at least 300 DPI (Dots Per Inch) res­ol­u­tion at the final size and in CMYK format. If your files are not sub­mit­ted at 300 DPI at the final size and in CMYK format, we will not be respons­ible for blurred, dis­tor­ted or pixelated print­ing or color changes asso­ci­ated with con­ver­sion to CMYK. You are respons­ible for the accur­acy of your print-ready art­work/files includ­ing any issues as to the ori­ent­a­tion or align­ment of the pages of your provided doc­u­ments. In spite of our best efforts to pre­vent the loss of your art­work/design files, we cannot be held liable if they are dam­aged or lost. If you upload art­work or design files to our web­site, you acknow­ledge that you are either the lawful owner of the mater­i­als you upload or you have already obtained appro­pri­ate rights to use those mater­i­als. We reserve the right to refuse an order if we believe that it may be illegal in nature, or if it may infringe on other people’s rights. In the event that mater­ial is pro­cessed and prin­ted on your behalf and in accord­ance with your instruc­tions, you accept full legal liab­il­ity for the con­tent of such mater­ial. We reserve the right to refuse an order without dis­clos­ing a reason. Please note, we do not accept offens­ive, inde­cent or improper mater­ial for print­ing.

Proofs and color accuracy

Cus­tom­ers and users are required to approve proofs of elec­tronic files of the print­ing products or other ser­vices they order from our web­site. Your approval of the proofs is required before we send the job to press. You are respons­ible for double-check­ing the proof files. Any delays in the order caused by a cus­tomer’s fail­ure to approve the proof are not our respons­ib­il­ity. The turn­around times listed on our web­site begin after your approval of the proof. Please review your proof thor­oughly before approv­ing it. Make sure it matches the ori­ginal file for pos­sible errors in layout, copy, spa­cing, punc­tu­ation, image place­ment and pro­por­tion, bleeds, crops, and final text. Elec­tronic proofs do not show trans­par­ency, over­print issues or color changes from RGB to Pantone or CMYK. Please note, the applic­a­tion of add-ons like spot UV coat­ing, holo­graphy, foil stamp­ing, soft touch, emboss­ing/deboss­ing, glossing, or matte/gloss lam­in­a­tion may affect or change the appear­ance of the prin­ted colors. We are not liable for the final color appear­ance of a lam­in­ated or add-on product(s).

It is entirely the cus­tomer’s respons­ib­il­ity to ensure that the final approved proof is accur­ate. Although we will match color and dens­ity as closely as pos­sible from print-ready files, we cannot guar­an­tee that they will match exactly. Because of inher­ent lim­it­a­tions of the print­ing pro­cess, as well as neigh­bor­ing image ink require­ments, the accur­acy of color repro­duc­tion is not guar­an­teed. Pur­chas­ing from us indic­ates your agree­ment with this lim­it­a­tion. While we will do our part to match the gradi­ent dens­ity of each color, we do not accept respons­ib­il­ity for color vari­ations between sub­mit­ted files and the final prin­ted piece or the actual art­work or product they rep­res­ent. Under no cir­cum­stances will a reprint be honored for color vari­ations that have occurred during the print­ing pro­cess. We are not liable for color match­ing or ink dens­ity on screen proofs that you approve. We will guar­an­tee color accur­acy and match if you order a hard copy (custom-made phys­ical samples) proof from us. You will be charged an addi­tional fee if you want a hard copy proof.

No liability for errors

Pressholic is not respons­ible for errors in a final product caused by any of the fol­low­ing:
(a.) Mis­spelling and Gram­mar, Dam­aged Fonts
(b.) Graph­ics, Bleeds, Punc­tu­ation,
(c.) Wrong, Incor­rect or Miss­ing Folds, Die lines, Crop Marks, Trans­par­ency, Cracks on Folds
(d.) Over­print,
(e.) Fin­ished Product Size.

Gang printing

We don’t use gang print­ing for most of our print­ing products at Pressholic. Some­times, and depend­ing on the require­ments of each indi­vidual web­site user and cus­tomer, we may select a print­ing method that is best suited for a par­tic­u­lar print item.

Overruns/underruns

We usu­ally deliver the exact amount of goods ordered plus a small amount extra. Addi­tional units are not sub­ject to any addi­tional charges. If there is an under­run, we will bill for the actual quant­ity pro­duced. We follow the gen­er­ally accep­ted trade prac­tice of deliv­er­ing plus or minus 6% of the ordered quant­ity.

Production, shipping, and delivery leadtime

After your art­work/files have been uploaded, reviewed and accep­ted by our prepress depart­ment, the press-ready proof has been approved (whether it is an elec­tronic file or a hard copy) and a full pay­ment (includ­ing ship­ping and hand­ling fees) has been made, pro­duc­tion speed and print­ing turn­around time begin. During the order place­ment pro­cess with Pressholic, you can select pro­duc­tion speed, which indic­ates the number of busi­ness days required to print and pre­pare your order for ship­ment. It is imper­at­ive that you approve the proof as soon as pos­sible. We do our best to print and ship orders as quickly as pos­sible. Pressholic shall not be held respons­ible for any con­sequen­tial or dam­ages res­ult­ing from any ship­ping or deliv­ery delays. We are not respons­ible for delays in ship­ments caused by bad weather, ship­ping com­pany delays, cus­toms issues, or any other cir­cum­stance beyond our direct con­trol. If there is a delay due to equip­ment fail­ure during the print­ing pro­cess, exped­ited charges will be refun­ded. Delays in the print­ing pro­cess cannot lead to can­cel­la­tion of orders.

Applicable customs duties and import taxes are covered for the United States and the United Kingdom; for Canada, they are the customer’s responsibility. For other destinations, customs duties, taxes and import charges, where applicable, depend on the destination and shipping arrangement and will be confirmed as part of the quote or order. Where applicable customs duties or import taxes are the customer’s responsibility, the customer is also responsible for the related customs clearance arrangements. Pressholic offers free ground shipping for any one location within the United States, Canada (custom duty is paid by the customer) and the United Kingdom without a limit on quantity or weight. DHL transit typically takes approximately 6–8 days. UPS transit typically takes approximately 8–10 days. Transit times are estimates and may vary depending on the carrier, destination, weather and other circumstances outside Pressholic’s control. There will be an addi­tional charge for ship­ping to addi­tional des­tin­a­tions. We do not guar­an­tee ship­ping and deliv­ery transit times and are not respons­ible for any delays, losses, damage or theft during ship­ping and deliv­ery. Any damage that occurs during ship­ping is not the respons­ib­il­ity of Pressholic. In the event that you provide us with an incor­rect ship­ment deliv­ery address or fail to provide us with the com­plete deliv­ery address, we will charge you addi­tional ship­ping and hand­ling fees for re-ship­ping.

Termination

The rights, oblig­a­tions and liab­il­it­ies of the parties incurred prior to the ter­min­a­tion date shall sur­vive the ter­min­a­tion of our rela­tion­ship or any trans­ac­tions com­pleted on our web­site for all pur­poses. These terms of ser­vice are effect­ive unless and until ter­min­ated by either you or us. The terms of ser­vice can be ter­min­ated at any time by noti­fy­ing us that you do not wish to con­tinue using our ser­vices or ceas­ing to use our web­site. If in our sole judg­ment you fail, or we sus­pect that you have failed, to comply with any term or pro­vi­sion of these terms of ser­vice, we also may ter­min­ate our rela­tion­ship at any time without notice and you will remain liable for all amounts due up to and includ­ing the date of ter­min­a­tion; and/or accord­ingly may deny you access to our ser­vice (or any part thereof).

Governing law

These terms of ser­vice and any sep­ar­ate agree­ments whereby we provide you with the ser­vice or any products or ser­vices shall be gov­erned by and con­strued in accord­ance with the laws of the United States, United King­dom, Canada, Pakistan, and China spe­cial admin­is­trat­ive region, without regard to con­flicts of law prin­ciples.

Amendments to our website or terms and conditions

Whether with or without notice to cus­tom­ers and users of our web­site, we reserve the right to make any modi­fic­a­tions to our Terms and Con­di­tions to our web­site. The updated terms of ser­vice will be posted on our web­site and will take effect imme­di­ately fol­low­ing the changes to our web­site. As soon as we post changes to our web­site, your con­tin­ued use of it will con­sti­tute your accept­ance of those changes.

The entire agreement

These terms and con­di­tions con­sti­tute the entire agree­ment and under­stand­ing between you, the cus­tomer, and Pressholic con­cern­ing the sub­ject matter hereof and super­sede all prior agree­ments and under­stand­ings of the parties with respect thereto, includ­ing any oral state­ments made by Pressholic rep­res­ent­at­ives or any altern­ate terms sup­plied by you to Pressholic unless oth­er­wise agreed to by Pressholic in writ­ing. Any con­flict or incon­sist­ency between these terms and con­di­tions and some­thing within or asso­ci­ated with the site will be resolved accord­ing to these terms and con­di­tions.

Contact US

Please do not hesitate to reach out to us if you have questions regarding these Terms and Conditions.