Frequently Asked Questions
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Frequently asked question (FAQ) page (or hub) help our business respond to the needs of our audience more quickly and appropriately.
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Customization FAQs
01. Is there a specific process I should follow for processing the order?
Your order will be processed in four easy steps: Submit your quote request – Upload your artwork or email us – Approve your digital proof – Once the payment is confirmed, your order will be sent to production.
02. Is there a file type you prefer for printing?
We accept artwork files in .psd, .pdf, .svg, .cdr, and .ai formats with a minimum resolution of 300 dpi.
03. Would you be able to help me with designs for custom packaging?
Customizing the entire packaging with your own design file is straightforward. Our design team is on hand to assist you with the layout, template, and dielines of the artwork and can work on your design at no charge. It’s now easier than ever to create custom printed packaging with Pressholic!
04. Is it possible to print on both the inside and outside of the box?
You bet! Printing can be done both on the inside and outside of your boxes. With Pressholic, you can customize your products as well as double print. It’s possible to modify the printing of your bespoke box in any way you like. All you need to do is tell us about your artwork design, and we’ll handle everything else
05. I don't know what I'm getting. How do I know what the end product looks like?
To ensure everyone understands how the packaging will look after printing and assembly, we usually work with digital proofs, including flat mockups, and 3D views. Additionally, we provide a physical sample to confirm that everything complies with customer requirements at a small sampling cost.
06. Do I have the option of designing and creating my own packaging?
Of course, our specialty is custom printing, so you can use your own artwork. We have a team of packaging experts who can help you make your bespoke packaging pop with the style’s logo, text, and images.
07. Is there a particular printing process you use?
Pressholic has a trained workforce and has state-of-the-art equipment for offset, digital, 3D, and screen printing.
08. Is there a final proof that I have to approve?
Definitely. The proof will be emailed to you in the form of a PDF, JPEG, or PNG document. It will be based on the artwork/design you send us. Ensure that you thoroughly check the proof for content and positioning before approving it as you will be responsible for any errors (which can and do happen). It is always a requirement for us to obtain your approval of the proof before we can proceed with the printing process.
09. Are there any add-on options available to me?
Yes, definitely! We have a vast variety of add-on features available that you can apply to your desired packaging such as Matte/Gloss Lamination, Embossing/Debossing, Spot UV, Holography, Soft Touch, Aqueous Coating, Glossing, Gold/Rose Gold/Silver Foil Stamping, PVC Window, Die-cut, Insert, Divider, Foam insert, Ribbons, handles, perforations and so much more on the list.
Order FAQs
01. When are you available for business?
Our team is open 24/7, 7 days a week, 365 days a year, so you are free to order whenever it suits you. In case you need personal assistance, please contact us between 8:00 AM to 8:00 PM.
02. What is the estimated completion time for my packaging order?
The turnaround time at Pressholic is typically 1-2 weeks after final clearance of specification papers.
03.Which payment methods do you accept?
Our payment methods include all the popular ones. You can pay with Visa, Mastercard, American Express, Discover, PayPal, and More.
04. There's a problem with my payment. How should I proceed?
In case you are experiencing payment issues during checkout, please contact our team at Pressholic. Please let us know about the problem you are experiencing and we will do our best to solve it.
05. Where will I find invoices for my orders?
Once you have placed an order with us, an auto-generated invoice will be sent to your associated email address. Alternatively, you can request an invoice from our customer service department.
06. Can I cancel my order?
If you wish to cancel your order before the artwork is approved and sent for production, you may do so. Visit our Terms & Conditions page for more information.
07. Is there a setup fee (origination fee)?
Not at all! We do not charge our customers a setup fee for any packaging order. That’s great news – we just saved a fortune!
08. Can I order from you if I am not based in the USA, UK, or CA?
Yes, we have manufacturing facilities around the globe that allow us to ship internationally without unnecessary delays or additional shipping costs.
09. Is there a charge for dies and plates?
No, this is a totally free service that we are offering to our customers. So don’t worry, you don’t have to break the bank to get the printing you need!
10. I read on your website that lamination is free. Is it true?
It’s true, we do offer free Matte (soft touch) and Gloss (shiny) lamination on all of our packaging orders.
11. Is there a MOQ?
No, we do not have a minimum order requirement. There is no limit to the number of units you can order.
12. Do you offer wholesale prices?
Our wholesale price plans start with a low minimum order quantity (MOQ) and special discounts are available for graphic designers and resellers.
Shipping FAQs
01. What is the form in which boxes/packaging are shipped?
We ship all boxes flat, preassembled, and ready to use.
02. Do you have any options for expediting the shipping of the order?
We do offer a rush service plan in which you will receive your order within 6 or 8 business days. The good news is that you don’t have to hurry, because we all know that good things come to those who wait!
03. Where can I find the status of my order or shipment?
You can contact a sales representative to track your order. We also provide a tracking ID for every shipment order.
04. Is shipping expensive?
Absolutely not. The good news is that we offer free shipping to all destinations in the US, UK, and Canada. For the rest of the world, we only charge a minimal fee that is calculated based on the size and weight of your order.
05.Is it possible to pick up my order?
Your order is typically delivered via UPS, FedEx, or DHL’s own trucks to your residential or business address. Currently, there is no option for pick up.
06.Is it possible to split and ship my order to different addresses?
Yes, absolutely. With our split shipping service, you can have your order delivered to different addresses within the same timeframe.
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